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发表于 2015-3-5 09:05:41 | 只看该作者 回帖奖励 |倒序浏览 |阅读模式
Comcast, which wants to buy Time frame Warner Cable inside a $45 billion bargain, won't commit to keeping Time frame Warner Cable's upstate call centers wide open,Cheap NHL Jerseys Free Shipping, including one out of Rotterdam, despite the fact that Time period Warner Cable has struggled having customer service previously.That's based on documents submitted earlier this year to regulators with the state , which happens to be nearing the end of its writeup on the merging.Staff with the PSC asked Comcast past May how it planned to lower dissatisfaction involving Time Warner Cord customers, including complaints made to the PSC instantly. In its most current survey connected with cable and satellite shoppers, Time Warner Cable connection was ranked last practically in most parts of the country."Comcast has never made almost any determinations regarding the certain steps it will take to address write-up transaction support issues along with consumer complaints in Nyc state,In the company submitted in a answer sent to the PSC in June.Comcast's responses towards the PSC were made public this week soon after an  consumer liberties group referred to as New York's Application Project persuaded an office law judge to release a number of the documents underneath the state's overall flexibility of information laws and regulations. Time Warner Cable is trying to stop the release regarding other docs related to it's rural broadband expansion blueprints.Comcast, which doesn't have any call centers in New York declare, also mentioned no selections have been produced about the way forward for any Time Warner Cord locations,Buy Wholesale NHL Jerseys, including administrative offices and nearby mall kiosks, despite recognizing that the merging "will have some influence on head depend," significance jobs."Comcast haven't made conclusive determinations regarding article merger businesses and staff member levels,In the company claimed in a respond to PSC questions.Comcast authorities did not promptly respond to desires for thoughts. A Time Warner Wire spokesman turned down comment.The particular Comcast acquisition of Period Warner Cable is usually of particular interest in the main city Region,Cheap NHL Jerseys For Sale, where roughly Three hundred,000 Occasion Warner Cable shoppers would become Comcast customers pick up if the offer is completed as expected.And while a lot of customers be concerned about whether their own bills may rise possibly customer service will probably be affected, efforts are another issue. Time Warner Cable television has a huge selection of local workforce; it doesn't reveal exact results.The issue with call centers is important to the PSC because most complaints regarding service in addition to outages arrive through direct sales companies. Time Warner Cord has sales departments in Syracuse,http://sgaasports.com/pages.asp, Rochester and also Buffalo additionally, on High Association Road inside Rotterdam, according to records released immediately, although staff details were being redacted. An inward bound sales call center located in Colonie was not included in the record because this facility would not handle consumer complaint phone calls.In New York state, Comcast serves a small number of consumers in Putnam District. Its existing call centers serving residential people are in Boston, Vermont and Connecticut.The PSC has got promised to be able to vote on the Comcast merger by the end of the thirty day period, although zero vote has been scheduled however.
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